/* ==========================================================================
   support.css — Botón flotante de ayuda + panel con formulario
   El HTML lo genera js/modules/support-widget.js.
   ========================================================================== */

.support-widget {
  --support-error: #ff7a95;
  --support-radius: 14px;
  --support-track: #19131f; /* fondo del control segmentado */
  --support-fab-h: 46px;

  position: fixed;
  right: max(1.25rem, env(safe-area-inset-right));
  bottom: max(1.25rem, env(safe-area-inset-bottom));
  z-index: 60; /* por encima del header (50) */
}

/* ==========================================================================
   Botón flotante (FAB): píldora oscura con borde índigo
   ========================================================================== */
.support-fab {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  height: var(--support-fab-h);
  margin-left: auto;
  padding: 0 1.15rem 0 0.95rem;
  border: 1px solid rgba(82, 51, 254, 0.65);
  border-radius: var(--radius-pill);
  background-color: var(--color-surface);
  color: var(--color-text);
  font-weight: 600;
  font-size: var(--fs-sm);
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.45);
  transition: background-color var(--transition), border-color var(--transition),
    transform 120ms ease;
}

.support-fab:hover {
  border-color: var(--color-primary);
  background-color: var(--color-surface-2);
}

.support-fab:active {
  transform: scale(0.97);
}

.support-fab:focus-visible {
  outline: 2px solid var(--color-text);
  outline-offset: 3px;
}

.support-fab__icon {
  display: grid;
  place-items: center;
  color: var(--color-accent-text);
}

.support-fab__icon svg {
  width: 20px;
  height: 20px;
}

.support-fab__open svg {
  width: 23px;
  height: 23px;
}

.support-fab__label {
  line-height: 1;
}

.support-fab__close,
.support-widget.is-open .support-fab__open {
  display: none;
}

.support-widget.is-open .support-fab__close {
  display: grid;
}

/* Abierto: se vuelve un círculo con la ✕ */
.support-widget.is-open .support-fab {
  width: var(--support-fab-h);
  padding: 0;
  justify-content: center;
}

.support-widget.is-open .support-fab__icon {
  color: var(--color-text);
}

.support-widget.is-open .support-fab__label {
  display: none;
}

/* ==========================================================================
   Panel
   ========================================================================== */
.support-panel {
  position: absolute;
  right: 0;
  bottom: calc(100% + 0.75rem);
  display: flex;
  flex-direction: column;
  width: 380px;
  max-height: calc(100svh - var(--header-h) - 6rem);
  overflow: hidden;
  border: 1px solid rgba(122, 38, 168, 0.4);
  border-radius: 22px;
  background-color: var(--color-surface);
  box-shadow:
    0 30px 80px rgba(0, 0, 0, 0.6),
    0 0 0 1px rgba(var(--ink-rgb), 0.04);
  transform-origin: bottom right;
  animation: support-in 0.24s cubic-bezier(0.2, 0.9, 0.3, 1.2);
}

.support-panel[hidden] {
  display: none;
}

@keyframes support-in {
  from {
    opacity: 0;
    transform: translateY(12px) scale(0.96);
  }
}

/* ---- Encabezado ---- */
.support-panel__head {
  position: relative;
  display: flex;
  align-items: center;
  gap: 0.85rem;
  padding: 1.25rem 1.25rem 1.1rem;
  background:
    radial-gradient(120% 140% at 0% 0%, rgba(82, 51, 254, 0.35), transparent 60%),
    radial-gradient(100% 140% at 100% 0%, rgba(122, 38, 168, 0.35), transparent 60%),
    var(--color-surface-2);
  border-bottom: 1px solid var(--color-border);
}

.support-panel__badge {
  display: grid;
  place-items: center;
  flex-shrink: 0;
  width: 44px;
  height: 44px;
  border-radius: 14px;
  background: var(--gradient-brand);
  box-shadow: 0 6px 18px rgba(82, 51, 254, 0.45);
}

.support-panel__badge img {
  width: 26px;
  height: auto;
}

.support-panel__heading {
  flex: 1;
  min-width: 0;
}

.support-panel__title {
  font-family: var(--font-heading);
  font-weight: 700;
  font-size: 1.1rem;
  line-height: 1.2;
  color: var(--color-text);
}

.support-panel__subtitle {
  margin-top: 0.15rem;
  color: var(--color-text-muted);
  font-size: var(--fs-sm);
}

.support-panel__close {
  display: grid;
  place-items: center;
  flex-shrink: 0;
  width: 34px;
  height: 34px;
  border-radius: 50%;
  color: var(--color-text-muted);
  transition: background-color var(--transition), color var(--transition);
}

.support-panel__close:hover,
.support-panel__close:focus-visible {
  background-color: rgba(var(--ink-rgb), 0.08);
  color: var(--color-text);
}

.support-panel__close svg {
  width: 18px;
  height: 18px;
}

/* ---- Cuerpo (con scroll si no cabe) ---- */
.support-panel__body {
  flex: 1;
  overflow-y: auto;
  padding: 1.25rem;
  overscroll-behavior: contain;
  scrollbar-width: thin;
  scrollbar-color: rgba(var(--ink-rgb), 0.2) transparent;
}

/* ---- Pie ---- */
.support-panel__foot {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.8rem 1.25rem;
  border-top: 1px solid var(--color-border);
  background-color: rgba(var(--ink-rgb), 0.02);
  color: var(--color-text-muted);
  font-size: 0.78rem;
}

.support-panel__foot svg {
  flex-shrink: 0;
  width: 16px;
  height: 16px;
  color: var(--color-accent-text);
}

.support-panel__foot a {
  color: var(--color-text);
  text-decoration: underline;
  text-decoration-color: var(--color-primary);
  text-underline-offset: 2px;
}

/* ==========================================================================
   Formulario
   ========================================================================== */
.support-form {
  display: grid;
  gap: 1.1rem;
}

.support-form[hidden] {
  display: none;
}

.support-field {
  display: grid;
  gap: 0.45rem;
  min-width: 0;
  margin: 0;
  padding: 0;
  border: 0;
}

.support-field__row {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
}

.support-field__label {
  padding: 0;
  font-size: 0.72rem;
  font-weight: 600;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--color-text-muted);
}

.support-field__counter {
  color: var(--color-text-muted);
  font-size: 0.72rem;
  font-variant-numeric: tabular-nums;
  transition: color var(--transition);
}

.support-field__counter.is-near-limit {
  color: var(--support-error);
}

.support-field__error {
  display: flex;
  align-items: center;
  gap: 0.35rem;
  color: var(--support-error);
  font-size: 0.8rem;
}

.support-field__error::before {
  content: "!";
  display: grid;
  place-items: center;
  flex-shrink: 0;
  width: 16px;
  height: 16px;
  border-radius: 50%;
  background-color: var(--support-error);
  color: var(--color-surface);
  font-size: 0.7rem;
  font-weight: 700;
}

.support-field__error:empty {
  display: none;
}

/* ---- Input con ícono ---- */
.support-input {
  position: relative;
  display: flex;
  align-items: center;
  border: 1px solid var(--color-border);
  border-radius: var(--support-radius);
  background-color: rgba(var(--ink-rgb), 0.035);
  transition: border-color var(--transition), box-shadow var(--transition),
    background-color var(--transition);
}

.support-input:hover {
  border-color: rgba(var(--ink-rgb), 0.22);
}

.support-input:focus-within {
  border-color: var(--color-primary);
  background-color: rgba(82, 51, 254, 0.06);
  box-shadow: 0 0 0 4px var(--color-primary-soft);
}

.support-input:has([aria-invalid="true"]) {
  border-color: var(--support-error);
  box-shadow: 0 0 0 4px rgba(255, 122, 149, 0.12);
}

.support-input__icon {
  flex-shrink: 0;
  width: 18px;
  height: 18px;
  margin-left: 0.95rem;
  color: var(--color-text-muted);
  transition: color var(--transition);
}

.support-input:focus-within .support-input__icon {
  color: var(--color-accent-text);
}

.support-input__control {
  flex: 1;
  width: 100%;
  min-width: 0;
  padding: 0.8rem 0.95rem 0.8rem 0.7rem;
  border: 0;
  background: transparent;
  color: var(--color-text);
  font: inherit;
  font-size: var(--fs-base);
}

.support-input__control:focus {
  outline: none;
}

.support-input__control::placeholder {
  color: var(--color-text-muted);
  opacity: 0.75;
}

.support-input--area .support-input__control {
  min-height: 110px;
  padding: 0.85rem 0.95rem;
  line-height: 1.5;
  resize: vertical;
}

/* ---- Tipo de app: control segmentado (una pista, dos segmentos) ---- */
.support-choice {
  --support-choice-pad: 4px;
  --support-segment-radius: calc(var(--support-radius) - var(--support-choice-pad));

  position: relative;
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: var(--support-choice-pad);
  padding: var(--support-choice-pad);
  border: 1px solid var(--color-border);
  border-radius: var(--support-radius);
  background-color: var(--support-track);
  transition: border-color var(--transition);
}

/* Indicador índigo que se desliza bajo la opción marcada */
.support-choice::before {
  content: "";
  position: absolute;
  top: var(--support-choice-pad);
  bottom: var(--support-choice-pad);
  left: var(--support-choice-pad);
  width: calc(50% - var(--support-choice-pad) * 1.5);
  border-radius: var(--support-segment-radius);
  background-color: var(--color-primary);
  box-shadow: 0 4px 14px rgba(82, 51, 254, 0.35);
  opacity: 0;
  pointer-events: none;
  transition: transform 260ms cubic-bezier(0.3, 0.7, 0.2, 1), opacity var(--transition);
}

.support-choice:has(input:checked)::before {
  opacity: 1;
}

.support-choice:has(.support-choice__option:last-child input:checked)::before {
  transform: translateX(calc(100% + var(--support-choice-pad)));
}

.support-choice:has(input[aria-invalid="true"]) {
  border-color: var(--support-error);
}

.support-choice__option {
  position: relative;
  z-index: 1; /* por encima del indicador */
  min-width: 0;
  cursor: pointer;
}

.support-choice__option input {
  position: absolute;
  opacity: 0;
  pointer-events: none;
}

.support-choice__card {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0.6rem;
  height: 100%;
  min-height: 52px;
  padding: 0.55rem 0.7rem;
  border-radius: var(--support-segment-radius);
  transition: background-color var(--transition);
}

.support-choice__option:hover input:not(:checked) + .support-choice__card {
  background-color: rgba(var(--ink-rgb), 0.05);
}

.support-choice__option input:focus-visible + .support-choice__card {
  outline: 2px solid var(--color-text);
  outline-offset: 2px;
}

.support-choice__icon {
  flex-shrink: 0;
  width: 32px;
  height: 32px;
  border-radius: 22.37%;
  transition: box-shadow var(--transition);
}

/* Separa el ícono (azul / morado) del fondo índigo del segmento activo */
.support-choice__option input:checked + .support-choice__card .support-choice__icon {
  box-shadow: 0 0 0 1px rgba(255, 255, 255, 0.35), 0 2px 8px rgba(0, 0, 0, 0.25);
}

.support-choice__text {
  display: grid;
  min-width: 0;
  line-height: 1.2;
}

.support-choice__name {
  color: var(--color-text);
  font-size: var(--fs-sm);
  font-weight: 600;
}

.support-choice__hint {
  margin-top: 0.1rem;
  color: var(--color-text-muted);
  font-size: 0.72rem;
  transition: color var(--transition);
}

.support-choice__option input:checked + .support-choice__card .support-choice__hint {
  color: rgba(var(--ink-rgb), 0.85);
}

/* Navegadores sin :has(): el segmento marcado pinta su propio fondo */
@supports not selector(:has(*)) {
  .support-choice__option input:checked + .support-choice__card {
    background-color: var(--color-primary);
  }
}

/* ---- Botón de envío ---- */
.support-submit {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0.6rem;
  width: 100%;
  margin-top: 0.25rem;
  padding: 0.95rem 1.25rem;
  border-radius: var(--support-radius);
  background: var(--gradient-brand);
  color: var(--color-on-brand);
  font-weight: 600;
  font-size: var(--fs-base);
  box-shadow: 0 8px 22px rgba(82, 51, 254, 0.3);
  transition: transform var(--transition), box-shadow var(--transition),
    opacity var(--transition);
}

.support-submit:hover {
  transform: translateY(-1px);
  box-shadow: 0 12px 28px rgba(82, 51, 254, 0.42);
}

.support-submit:focus-visible {
  outline: 2px solid var(--color-text);
  outline-offset: 3px;
}

.support-submit__icon {
  width: 18px;
  height: 18px;
  transition: transform var(--transition);
}

.support-submit:hover .support-submit__icon {
  transform: translate(2px, -2px);
}

.support-submit:disabled {
  opacity: 0.7;
  cursor: progress;
  transform: none;
}

.is-sending .support-submit__icon {
  animation: support-fly 0.9s ease-in-out infinite;
}

@keyframes support-fly {
  50% {
    transform: translate(4px, -4px);
    opacity: 0.4;
  }
}

.support-form__status {
  color: var(--support-error);
  font-size: var(--fs-sm);
  text-align: center;
}

.support-form__status:empty {
  display: none;
}

/* ==========================================================================
   Estado de éxito
   ========================================================================== */
.support-success {
  display: grid;
  justify-items: center;
  gap: 0.5rem;
  padding: 1.5rem 0.5rem;
  text-align: center;
  animation: support-in 0.3s ease;
}

.support-success[hidden] {
  display: none;
}

.support-success__icon {
  display: grid;
  place-items: center;
  width: 64px;
  height: 64px;
  margin-bottom: 0.5rem;
  border-radius: 50%;
  background: var(--gradient-brand);
  color: var(--color-on-brand);
  box-shadow: 0 0 0 8px var(--color-primary-soft), 0 12px 30px rgba(82, 51, 254, 0.45);
}

.support-success__icon svg {
  width: 30px;
  height: 30px;
  stroke-width: 2.6;
}

.support-success__title {
  font-family: var(--font-heading);
  font-weight: 700;
  font-size: var(--fs-xl);
  color: var(--color-text);
}

.support-success__text {
  max-width: 28ch;
  color: var(--color-text-muted);
}

.support-success__again {
  margin-top: 0.75rem;
  padding: 0.6rem 1.1rem;
  border-radius: var(--radius-pill);
  color: var(--color-text);
  font-weight: 600;
  font-size: var(--fs-sm);
  box-shadow: inset 0 0 0 1.5px var(--color-border);
  transition: box-shadow var(--transition);
}

.support-success__again:hover,
.support-success__again:focus-visible {
  box-shadow: inset 0 0 0 1.5px var(--color-text);
}

/* ==========================================================================
   Móvil: el panel sube como hoja inferior
   ========================================================================== */
@media (max-width: 560px) {
  .support-panel {
    position: fixed;
    left: 0;
    right: 0;
    bottom: 0;
    width: 100%;
    max-height: 88svh;
    border-radius: 22px 22px 0 0;
    border-bottom: 0;
    transform-origin: bottom center;
    animation-name: support-sheet;
  }

  /* Asa de la hoja */
  .support-panel__head::before {
    content: "";
    position: absolute;
    top: 0.45rem;
    left: 50%;
    width: 38px;
    height: 4px;
    border-radius: 2px;
    background-color: rgba(var(--ink-rgb), 0.25);
    transform: translateX(-50%);
  }

  .support-panel__head {
    padding-top: 1.5rem;
  }

  .support-panel__foot {
    padding-bottom: max(0.8rem, env(safe-area-inset-bottom));
  }

  /* Con la hoja abierta, el FAB se oculta (se cierra con la ✕ del panel) */
  .support-widget.is-open .support-fab {
    visibility: hidden;
  }

  @keyframes support-sheet {
    from {
      transform: translateY(100%);
    }
  }
}

/* Selector en pantallas estrechas: segmentos más compactos */
@media (max-width: 400px) {
  .support-choice__card {
    gap: 0.45rem;
    padding: 0.5rem 0.45rem;
  }

  .support-choice__icon {
    width: 28px;
    height: 28px;
  }

  .support-choice__name {
    font-size: 0.8rem;
  }

  .support-choice__hint {
    font-size: 0.68rem;
  }
}

/* Muy estrecho: ícono sobre el texto para que «Gixt Worker» no se corte */
@media (max-width: 340px) {
  .support-choice__card {
    flex-direction: column;
    gap: 0.3rem;
    text-align: center;
  }
}

/* ---- Accesibilidad: sin movimiento ---- */
@media (prefers-reduced-motion: reduce) {
  .support-panel,
  .support-success,
  .is-sending .support-submit__icon {
    animation: none;
  }

  .support-choice::before {
    transition: none;
  }

  .support-fab:active,
  .support-submit:hover,
  .support-submit:hover .support-submit__icon {
    transform: none;
  }
}